Sell Your Stuff on Ebay

Our terms of service

As eBay Trading Assistant we make it easy to turn unwanted, unneeded and unused items into cash. With our expert knowledge of online auctions and sound reputation we can sell pretty much anything on your behalf. By hiring Sell your stuff on eBay as your eBay Trading Assistant, you can take advantage of our selling expertise, save time and effort, and still reap the rewards of selling your stuff on eBay.

The small print...

1. Introduction
These terms & conditions (the Terms) shall govern and be incorporated in every Contract between PB Holdings trading as and Isabella’s Discount Store (the Company) and You (the Seller) of an item or group of items (a lot) on eBay.

In these Terms, Contract means each individual arrangement for the Company to place a lot or lots on eBay on behalf of the Seller as per our agreement, and any winning bidder of a lot is the Buyer. ‘Profit’ is defined as the final selling value minus all costs involved in selling the item. T he Company will require identification evidence from every Seller (such as driving license, utility bill or other photo IDs), before it can act on the Seller's behalf.

2. The Lots
The Company agrees to act as agent for the Seller. The Company does not buy the lot from the Seller. The Seller remains solely responsible for any statement which the Seller makes about or description of a lot including but not limited to references as to its ownership, origin, date, age, or authenticity, and faults or defects in any lot, and other things the Seller does or says in relation to the lot including but not limited to any breach of these Terms. The Seller must satisfy itself that the information, which the Company records regarding each lot, is true and accurate. The Company has absolute discretion to refuse to list any lot for any reason.

3. The Seller's Obligations
The Seller confirms that all information supplied regarding the Seller's identity and each lot is true and accurate. In the event the Seller provides false or misleading information of the condition, working order and/or legitimacy of the lot the Seller shall be liable for all costs in relation to any dispute raised by the Buyer as well as a £10 fee to cover listing fees and processing costs incurred by the Company. It is therefore imperative the Seller provides true and accurate information about themselves and the lot prior to listing.

The Seller further confirms it is the owner of the lot, or is properly authorised to sell the lot by the true owner, and that it is able to transfer full ownership of the lot to the Buyer free from any other claim. In addition to these terms & conditions it will comply with the Rules for eBay

It is the responsibility of the Seller to notify the Company of any enquiry or sale that has arisen from the Listing and to advise the Buyer to make the transaction through the Site. Commission is due to the Company under all circumstances where the initial enquiry has been made as a result of the Listing, even if the transaction is made away from the Site.

Where the Buyer wins a lot that requires delivery by the Seller, unless otherwise agreed in writing, the Seller will make delivery of the lot within seven days from the point at which they are notified by the Company that payment has been received from the Buyer. It is the responsibility of the Seller to liaise with the Buyer over delivery arrangements and to ensure the entire lot is delivered intact, and per the original listing description, within seven days otherwise the Seller may be liable for any costs incurred as a result.

Where the Buyer wins a lot that requires collection directly from the Seller, unless otherwise agreed in writing, the Seller will make the lot available for collection within seven days from the point at which they are contacted by the Buyer. It is the responsibility of the Seller to ensure the entire lot is available and easily accessible at the collection time agreed with the Buyer otherwise the Seller will be liable for any costs incurred.

4. Item Collection from the Seller Prior to Listing
Where the Company makes a collection of items a small fee, depending on item location, will be charged and must be paid in full in cash on collection. The Seller will be made aware of the collection charge prior to confirming the collection appointment. At the sole discretion of the Company, an additional charge will be made if items are not ready for collection on the same floor level as the collecting vehicle. It is the obligation of the Seller to ensure there is adequate parking for the collecting vehicle, or to otherwise advise the Company prior to the collection. Without such advice, any parking fees incurred while in the process of making a collection will be charged to the Seller at face value.

5. Commencement and Cancellation
The Seller acknowledges that the Company will commence supplying its services to the Seller when a Contract is agreed. The Seller should be aware that it does not have the right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 or any equivalent legislation.

Where a Seller gives instruction for a sale to be cancelled for any reason and where this instruction is accepted by the Company, the Company will charge a fee of £25 per lot as a contribution towards its reasonable handling costs. On receipt of funds the Company will make the items available for collection, delivery will be charged at an agreed rate. Should the lot not be collected within seven days of the Company agreeing to cancel the sale a storage fee of £5 per item per day will apply without exception (£50 for vehicles). The Company's rights under each Contract remain in force at all times. If the Company does not enforce any or all of these rights for any period it does not mean that it has given them up.

6. The Listing
From the point of item collection or drop-off the Company may require a period of up to 5 working days to fully prepare and list items for sale, particularly for unusual or expensive items.

Unless otherwise agreed in writing, the Company will list each lot at a £9.99 Start Price. The Seller shall be entitled to put a Reserve Price/Buy It Now/Best Offer higher than £9.99 on any lot but must do so before the Company places the lot for sale on the Site. Please see our fees for setting a Start Price / Buy It Now / Reserve Price higher than £9.99.

Unless otherwise agreed in writing, for items too large or impractical to be delivered to or collected by the Company the Seller shall pay in advance of listing the Company minimum fee of £25, to cover all administrative fees.

Subject to any start price, the Company has absolute discretion to refuse any bid, to divide any lot, to combine any two or more lots or to withdraw any lot from sale as permitted by the Rules, and the highest bidder reasonably acceptable to the Company shall be the Buyer, and subject to the provisions of the Rules if, during the sale of a lot, the Company considers that a dispute has arisen, or in any other circumstances in which it would be reasonable, the Company may immediately put up the lot again for sale or, alternatively, it shall be the sole arbitrator in any dispute between bidders and its decision shall be final and binding on all concerned.

7. In the event a lot fails to sell
Where a lot which is being stored by the Company fails to sell on the first listing, the Company will notify the Seller accordingly. The Seller will make arrangements to collect the lot within 7 days of being notified or instruct the Company to relist the item. If the lot is not collected within 7 days the Seller authorises the Company to use or dispose the item as it chooses, such as sell it, with profit split 50/50 between the Company and the Seller. Should the Seller wish to collect the lot after the 7 day period a storage fee of £5 per item per day will apply (£50 for vehicles).

Any fees incurred in the non-sale of an item will be charged directly back to the Seller. Payment of these fees must be made before or at the time the item is released back to the Seller. Failure to do so will result in the Company retaining possession of the Lot. After 30 days of non-payment the item will be listed until sold with the Company and Seller each receiving 50% of the ‘Profit’.

At the sole discretion of the Company and unless otherwise agreed in writing the Company will re-list the lot once at a £9.99 start price, under the same terms as the first listing, without charge. If a re-list is not desired the Seller must notify the Company to have the lot returned or collected prior to the re-list within 7 days of the end of the first listing.

8. The Buyer
The Company does not act on behalf of the Buyer. The Company cannot guarantee the existence of, or bids made by, a Buyer or other bidders and are not responsible for anything they do or say in relation to a lot, including but not limited to any breach of the rules of eBay (the Rules). The Company will however use reasonable skill and care in offering each lot for sale on the Site.

The Company's liability to the Buyer or any third parties under any circumstances is limited to the sale price and any postage and packing charge of the relevant lot where such postage and packing is required. The Company will not be responsible for damaged or lost shipments so the Buyer must consider insurance, especially for more valuable or fragile items.

Where the Buyer wishes to collect a lot from the Company premises the Buyer my pre-arrange the collection and cover any costs resulting from the collection.

Where the Buyer wins a lot that requires collection directly from the Seller, the Buyer will be provided with the contact details of the Seller on receipt of cleared funds only. From the point at which the contact details are provided the Buyer assumes full responsibility for the collection of the lot and any costs incurred thereafter. The Buyer should allow between 24 hours and seven days for collection from the end of the listing to ensure collection arrangements suit both parties.

9. Personal Data
The Company shall use the personal information supplied regarding the Seller to provide the services as requested by the Supplier under each Contract. The Company will not publish the Seller's personal information on eBay or pass it to any third party unless required to do so by the Rules of eBay, e.g. in the event of dispute, or by law. The Company may from time to time contact the Seller with information about the Company's services but the Seller may opt-out of receiving such information at any time.

10. General
All Contracts to which these Terms apply shall be governed by the laws of the relevant territory within the UK in which the Seller lives and the courts of that territory shall have the exclusive right to deal with any dispute.

Items that maybe deemed too large or don’t qualify for collection/drop off and storage by the Company, include but are not limited to: Larger furniture items, Bathroom & Kitchen furnishings and large equipment, Gardening equipment/sheds large machinery, large antiques, items still in daily use by seller, items for eBay motors, high value items (bullion, art, jewellery etc). For full eBay and Pay pal terms and conditions, contact eBay and Pay pal directly.

11. Fees
Our complete fees breakdown will be as most recently published on our website at, when you sign the agreement form, unless otherwise agreed in writing. These are currently (for standard items) a £6 listing fee per item plus twenty-five percent commission on the final sale price. Collection charges will usually be quoted separately for your job, and start from just £8. Reserve prices which you mandate cost £10, refunded if the item sells with the reserve. Premium listings cost £50 for each auction and include a reserve price.There is a charge of £25 if you withdraw an item from sale.

Unless otherwise agreed in writing, the Company shall remit the remainder of the Final Sale Price to the Seller within twelve (12) weeks of the end of seven days of the Buyer receiving possession of the lot from the Company. This is to allow time for Buyer payment, lot dispatch, and Buyer cool-off (according to European Law and eBay rules this period is no more than 14 days from Lot receipt). A dispute with eBay or a bank will delay this period.

The Company will compensate the Seller for any loss or damage that the Seller may suffer if it fails to carry out its obligations under each Contract to a reasonable standard or breach any duties imposed on it by law (including if it causes death or personal injury by its negligence) unless that failure is attributed to the Seller's own fault, a third party unconnected with the Company's provision of services under this Agreement, or events which neither the Company nor its suppliers could have foreseen or forestalled even if they have taken reasonable care. For the purpose of compensation value, prior to the end of the auction the value of each item is its Start Price. After the conclusion of an auction, it will be the higher of its Start Price and the highest bona fide bid.

Updated 06/04/2010